FAQ
Frequently Asked Questions
Ordering & Payment
How do I place an order?
Browse our products, select the items you would like to purchase, add them to your cart, and proceed to checkout. Enter your shipping and payment information to complete your purchase.
Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.
What payment methods do you accept?
DCDesigns accepts a variety of secure payment methods through Shopify Payments.
Available payment methods include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Shop Pay
- Shop Pay Installments
- Apple Pay
- Google Pay
- Amazon Pay
- PayPal Wallet
- USDC
Some payment methods may only appear at checkout when they are available for your device, location, order, or eligibility.
Is it safe to use my payment information on your website?
Yes. DCDesigns is powered by Shopify and uses secure technology to help protect your personal and payment information during checkout.
For additional information about how your information is collected and handled, please review our Privacy Policy.
Can I modify or cancel my order?
Because our products may begin processing quickly, cancellation requests should be submitted as soon as possible.
For Curated Fashion, cancellation requests may be submitted within 24 hours of placing your order.
For DCDesigns Statement Apparel, which is made to order, cancellation requests must be submitted within 2 hours of placing your order.
Cancellation requests are not guaranteed. Once an order has entered processing, production, packing, or shipping, it can no longer be canceled.
If you need to request a change to an order, please contact us as quickly as possible. Order changes cannot be guaranteed once fulfillment has begun.
Please review our Order Cancellation Policy for complete details.
Shipping & Delivery
How long does shipping take?
Shipping and delivery times depend on the type of product ordered, where the item is fulfilled, and the destination.
For Curated Fashion shipped from a U.S. warehouse, the estimated total shipping and delivery timeframe is generally 2–5 business days. This total already includes approximately 1–2 business days of processing time, meaning the processing period is part of the 2–5 business day estimate and is not added separately.
For Curated Fashion shipped from an overseas warehouse, the estimated total shipping and delivery timeframe is generally 5–10 business days. This total already includes approximately 3–4 business days of processing time, meaning the processing period is part of the 5–10 business day estimate and is not added separately.
For DCDesigns Statement Apparel shipped within the United States, the estimated total shipping and delivery timeframe is generally 5–7 business days. This total already includes approximately 1–2 business days of processing time, meaning the processing period is part of the 5–7 business day estimate and is not added separately.
For DCDesigns Statement Apparel shipped internationally, the estimated total shipping and delivery timeframe is generally 15–30 business days. This total already includes approximately 3–4 business days of processing time, meaning the processing period is part of the 15–30 business day estimate and is not added separately.
For complete information, please review our Shipping & Delivery Policy.
Do you offer free shipping?
Yes. DCDesigns offers free shipping on orders placed through our store.
Please note that international orders may still be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are separate from shipping costs.
Do you ship internationally?
International shipping availability depends on the type of product purchased.
Curated Fashion is currently available for U.S. shipping only.
DCDesigns Statement Apparel may be shipped internationally, with an estimated total shipping and delivery timeframe of generally 15–30 business days, including the applicable processing time.
International orders may also be subject to customs requirements, duties, taxes, or other fees imposed by the destination country.
Please review our Shipping & Delivery Policy for complete details.
How can I track my order?
Once tracking information becomes available, it will be sent to the email address used during checkout.
Customers with a DCDesigns account can also view available order information from the Orders section of their account.
If you checked out as a guest, you can use the tracking information provided in your shipping confirmation email.
What if my package is lost, damaged, or stolen?
If you believe your package has been lost, damaged, or stolen, please contact us as soon as possible at support@thedcdesigns.store.
For lost DCDesigns Statement Apparel packages, please contact us within 7 days after the expected delivery date.
Please include your order information and any relevant details or photos that may help us review the issue.
We will review the situation and assist you with the appropriate next steps based on your order and the circumstances of the claim.
Returns, Exchanges & Refunds
What is your return and exchange policy?
Our return and exchange policy depends on the type of product purchased.
Curated Fashion items may qualify for returns or exchanges within 30 days of delivery, provided the item meets the eligibility requirements outlined in our Return & Exchange Policy.
Because DCDesigns Statement Apparel is made to order, these items are generally non-returnable and are not eligible for exchanges. However, assistance may be available for items that are damaged, defective, lost, or stolen in accordance with our policy.
Please review our full Return & Exchange Policy before submitting a request.
How do I request a return or exchange?
For eligible Curated Fashion items, you can begin your request through our Start a Return or Exchange portal.
You may also contact us at support@thedcdesigns.store if you need assistance.
Return and exchange requests are reviewed to confirm eligibility before the return process is completed.
When will my return or refund be processed?
Once eligible returned merchandise has been received and inspected, the return will generally be reviewed and processed within 5–7 business days.
We always strive to complete requests as quickly as possible.
Once a refund has been issued, additional processing time may be required by your bank or payment provider before the funds appear in your account.
What if I received the wrong item?
If you received an incorrect item, please contact us as soon as possible at support@thedcdesigns.store.
Please include your order information and clear photos of the item you received so we can review the issue and determine the appropriate resolution.
Products & Quality
Where do your products come from?
DCDesigns offers two primary types of products.
Our DCDesigns Statement Apparel features designs offered through DCDesigns and is produced through our trusted print fulfillment partner.
Our Curated Fashion collection consists of products selected from trusted suppliers and fulfillment partners.
Product availability, materials, sizing, and other details may vary by item, so we recommend reviewing the information provided on each individual product page before purchasing.
How do I find sizing information?
Sizing information is provided on applicable product pages whenever available.
Because sizing may vary between products, styles, manufacturers, and suppliers, we recommend reviewing the specific sizing information for the item you are considering before placing your order.
Can I see more photos or information about a product?
Product pages include available product photos, descriptions, specifications, and other relevant information.
If you have a question about a product that is not answered on the product page, contact us at support@thedcdesigns.store or use our website chat, and we will be happy to assist you.
Account & Privacy
Do I need to create an account to place an order?
No. You may complete your purchase as a guest.
Creating an account, however, can make it easier to view your order history, track available order information, save information for faster checkout, and access future customer benefits or perks that may become available.
How do I access my account?
Use the account login option on our website and enter the email address associated with your account. Follow the on-screen instructions to securely access your account.
If you experience difficulty accessing your account, please contact us for assistance.
How is my personal information protected?
We take the privacy and security of your information seriously.
DCDesigns is powered by Shopify and works with service providers that help us operate our store, process payments, fulfill orders, provide customer service, and deliver other store functions.
For complete information about the personal information we collect, how it may be used or shared, and your privacy rights, please review our Privacy Policy.
Customer Service
How can I contact customer service?
You can contact DCDesigns through any of the following support options:
24/7 Chat Support: Our website chat is available 24 hours a day, 7 days a week to assist with common questions about orders, shipping, returns, cancellations, store policies, and other general topics.
Email: support@thedcdesigns.store
Contact Us: You may also submit a message through our Contact Us page.
If chat is unable to resolve your question or your situation requires additional assistance, please contact us by email or through our Contact Us page.
We will make every effort to respond to customer inquiries as quickly as possible.
Is chat support available 24/7?
Yes. Our website chat is available 24 hours a day, 7 days a week through the chat feature on our website.
Chat can help answer many common questions about DCDesigns, including information about shipping, returns and exchanges, order cancellations, policies, and other frequently asked questions.
For questions requiring additional review or assistance, you can email us at support@thedcdesigns.store or use our Contact Us page.
Where can I find information about my order?
After placing an order, check the email address used during checkout for your order confirmation and available tracking updates.
Customers with a DCDesigns account may also review available order information through the Orders section of their account.
If you still need assistance, you may use our 24/7 website chat, visit our Contact Us page, or email us at support@thedcdesigns.store.
I have a question that isn’t answered here. What should I do?
We’re happy to help.
You can start with our 24/7 website chat for immediate assistance with many common questions.
If you still need help, please visit our Contact Us page or email us at support@thedcdesigns.store with your question, order information if applicable, and any details that may help us assist you.
Our customer support team will review your request and respond as soon as possible.