FAQ
Frequently Asked Questions
Ordering & Payment
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Fill in your shipping information and payment details to complete your purchase. You'll receive an order confirmation email once your order is successfully placed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure payment methods available at checkout.
Is it safe to use my credit card on your website?
Yes, absolutely. We use industry-standard SSL encryption to protect your personal and payment information. All transactions are processed through secure payment gateways.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. If your order hasn't been processed yet, we'll do our best to accommodate your request. Once shipped, modifications are not possible.
Shipping & Delivery
How long does shipping take?
Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-10 business days, while expedited options are available for faster delivery. You'll receive tracking information once your order ships.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination. International orders may be subject to customs fees and import duties, which are the responsibility of the customer.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website or in your order confirmation email.
What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We'll work with the shipping carrier to resolve the issue and ensure you receive your order.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for most items in their original condition with tags attached. Some items may be non-returnable due to hygiene or safety reasons. Please review our full return policy for details.
How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with return instructions and a return authorization if applicable. Once we receive and inspect your return, we'll process your refund.
When will I receive my refund?
Refunds are typically processed within 5-10 business days after we receive your returned item. The refund will be issued to your original payment method. Please allow additional time for your bank to process the refund.
What if I received the wrong item?
We apologize for any errors. Please contact us immediately with your order number and photos of the item received. We'll arrange for the correct item to be sent to you at no additional cost.
Products & Quality
Are your products authentic?
Yes, all products sold in our store are 100% authentic and sourced from authorized suppliers and manufacturers.
Do you offer warranties on products?
Many of our products come with manufacturer warranties. Warranty information is listed on individual product pages. Please contact us if you have questions about a specific product's warranty.
Can I see more photos of a product?
Product pages include multiple photos when available. If you need additional images or information, please contact our customer service team and we'll be happy to help.
Account & Privacy
Do I need to create an account to place an order?
You can checkout as a guest, but creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience for future purchases.
How do I reset my password?
Click on the "Forgot Password" link on the login page. Enter your email address and we'll send you instructions to reset your password.
How is my personal information protected?
We take your privacy seriously. Your personal information is encrypted and stored securely. We never share your information with third parties without your consent. Please review our Privacy Policy for complete details.
Customer Service
How can I contact customer service?
You can reach our customer service team via email, phone, or live chat. Our contact information is available on our Contact Us page. We typically respond within 24 hours during business days.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 6 PM EST. We're closed on major holidays.
I have a question that's not answered here. What should I do?
Please don't hesitate to contact us! Our customer service team is here to help with any questions or concerns you may have.