Privacy Policy

Privacy Policy

Last updated: September 25, 2026

DCDesigns operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a convenient and curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how DCDesigns (“we,” “us,” or “our”) collects, uses, processes, and discloses your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information that has been collected anonymously or appropriately de-identified so that it cannot reasonably be associated with an identifiable individual.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include:

• Name
• Billing address
• Shipping address
• Email address
• Phone number

Payment and Transaction Information

When you make a purchase, payment information may be collected and processed by Shopify, payment processors, or other payment service providers.

This information may include:

• Payment method
• Billing information
• Transaction details
• Payment confirmation
• Information necessary to process refunds, returns, exchanges, cancellations, or claims

We generally do not directly store complete payment card information such as full credit or debit card numbers.

Account Information

If you create a customer account, we may process information associated with that account, including:

• Login or account credentials
• Contact information
• Account preferences
• Order history
• Saved settings

Shopping and Transaction Information

We may collect information about your interaction with products and transactions, including:

• Products you view
• Products added to your cart
• Products added to a wishlist, where available
• Purchases
• Returns
• Exchanges
• Cancellations
• Refunds
• Shipping activity
• Claims
• Previous transactions

Communications With Us

We may collect information you provide when communicating with us, including when you:

• Contact customer support
• Submit a contact form
• Request a return or exchange
• Submit a shipping, loss, damage, or theft claim
• Communicate with us by email or through customer-support tools

Device and Technical Information

We may automatically collect certain technical information when you interact with our Services, including:

• Device type
• Browser type
• Operating system
• Network information
• IP address
• Cookie identifiers
• Other device or online identifiers

Usage Information

We may collect information regarding how you interact with our Services, including:

• Pages or products viewed
• Navigation activity
• Dates and times of visits
• Shopping activity
• Interactions with features, advertisements, or communications

Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

We may collect information when you:

• Create an account
• Place an order
• Use the Services
• Subscribe to marketing communications
• Contact customer support
• Submit a return, exchange, or claim request
• Otherwise provide information to us

Automatically Through the Services

We may collect information automatically from your device when you visit or use our website through cookies, pixels, analytics tools, and similar technologies.

From Shopify and Service Providers

We may receive or process information through Shopify and third-party companies that provide services on our behalf, including payment processing, website functionality, analytics, customer support, returns management, fulfillment, and shipping services.

From Business Partners and Other Third Parties

We may receive information from partners or third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use personal information for the following purposes.

Providing and Improving the Services

We may use your personal information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide order tracking
• Process returns, exchanges, refunds, cancellations, and claims
• Maintain customer accounts
• Remember preferences
• Provide product recommendations
• Provide customer support
• Improve our website, products, services, and customer experience
• Personalize your shopping experience where applicable

Returns, Exchanges, Claims, and Customer Support

We may share or process information through third-party customer-service and returns-management providers, including REDO, when necessary to:

• Process eligible returns or exchanges
• Assist with package-related claims
• Manage return or exchange requests
• Provide customer support
• Communicate updates regarding a request or claim

Information processed through these services may include your name, contact information, order information, shipping information, transaction details, and information you provide in connection with your request.

Order Fulfillment and Shipping

We may provide necessary customer and order information to fulfillment partners, print-on-demand providers, dropshipping or merchandise suppliers, shipping carriers, and related service providers so that they can:

• Produce or prepare your order
• Package your order
• Ship your order
• Provide tracking
• Complete delivery
• Assist with shipping-related issues or claims

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional purposes, including:

• Sending promotional emails or other marketing communications you have agreed to receive
• Measuring the effectiveness of advertising
• Providing personalized product recommendations
• Displaying relevant advertisements on our Services or third-party platforms

Depending on where you reside, you may have the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing.

Security and Fraud Prevention

We may use personal information to:

• Authenticate customer accounts
• Provide a secure shopping and payment experience
• Detect and investigate suspicious or fraudulent activity
• Prevent unauthorized transactions
• Protect our customers
• Protect our website and Services
• Enforce our policies and terms

If you create a customer account, you are responsible for keeping your login credentials secure and should not share your password or other account-access information with others.

Communicating With You

We may use your personal information to:

• Respond to customer-service requests
• Provide order confirmations
• Provide shipping and tracking updates
• Provide return, exchange, refund, cancellation, or claim updates
• Send account-related communications
• Respond to questions or concerns
• Maintain our customer relationship with you

Legal and Regulatory Purposes

We may use or disclose personal information when reasonably necessary to:

• Comply with applicable laws
• Respond to lawful legal requests
• Respond to court orders, subpoenas, search warrants, or government requests
• Participate in legal proceedings
• Investigate potential violations of our policies or agreements
• Protect our rights or the rights of customers or others

Cookies and Similar Technologies

Our Services may use cookies, pixels, tags, and similar technologies to operate the website, remember customer preferences, understand how visitors interact with the Services, improve performance, prevent fraud, and support advertising or marketing where permitted.

Some cookies may be necessary for the operation of the website, while others may be used for analytics, personalization, or advertising.

Depending on your location and applicable law, you may be presented with controls that allow you to manage certain cookie or privacy preferences.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Services.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary for legitimate business purposes consistent with this Privacy Policy.

These third parties may include:

Shopify

Our store is hosted and powered by Shopify, which provides ecommerce, website, payment, account, security, analytics, and other services that allow us to operate our store.

Payment Providers

Payment information may be provided to or processed by Shopify Payments or other payment processors used to complete transactions.

Fulfillment and Shipping Providers

We may provide information to fulfillment partners, print-on-demand providers, dropshipping or merchandise suppliers, shipping carriers, and logistics providers as necessary to fulfill and deliver orders.

Returns and Customer-Service Providers

We may provide necessary information to returns-management, claims-management, or customer-support providers, including REDO, to assist with customer requests, eligible returns, exchanges, claims, and support services.

Technology and Service Providers

We may disclose information to vendors or service providers that assist us with services such as:

• Website hosting
• IT services
• Cloud storage
• Analytics
• Fraud prevention
• Customer communications
• Email services
• Customer support
• Website functionality

Marketing and Advertising Partners

Where permitted, we may work with marketing, analytics, and advertising partners to understand customer activity, measure advertising effectiveness, and provide advertisements or marketing communications.

These partners may process information in accordance with their own privacy policies.

Depending on where you reside, you may have the right to opt out of certain sharing or processing for targeted advertising.

At Your Direction

We may disclose information when you direct us to do so, request a service that requires disclosure, or consent to the disclosure.

For example, information may be provided to shipping providers in order to deliver your order.

Legal and Business Purposes

We may disclose personal information:

• To comply with applicable legal obligations
• To respond to valid legal requests
• To enforce our terms and policies
• To protect our rights, customers, Services, or others
• In connection with a merger, acquisition, restructuring, bankruptcy, sale of assets, or other business transaction

Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve Shopify services and the services made available to merchants and customers.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers, including service providers located outside the country or region in which you reside.

Shopify may also process information collected through your interactions with our store in connection with certain Shopify services, including personalization, analytics, advertising, security, fraud prevention, and service improvement, depending on the Shopify features enabled for our store.

In certain circumstances, Shopify may independently determine how and why it processes personal information. For additional information about Shopify’s privacy practices and available privacy controls, please review Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website or service that is not owned or controlled by DCDesigns, that third party’s privacy policy and terms will apply.

We are not responsible for the privacy, security, content, accuracy, or practices of third-party websites or services.

Information you choose to make publicly available through third-party websites, social media platforms, reviews, or similar services may also be visible to other users.

The inclusion of a link to a third-party website does not necessarily constitute an endorsement of that third party or its content.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age required to legally consent to the processing of personal information in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the information provided below so that we can review the request and take appropriate action.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

Security of Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security system, transmission method, website, or electronic storage system is completely secure, and we cannot guarantee absolute security.

You should avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain customer accounts
• Fulfill orders
• Provide customer support
• Process returns, exchanges, refunds, or claims
• Maintain business and transaction records
• Comply with legal, tax, accounting, or regulatory obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements and policies

Retention periods may vary depending on the type of information and the reason it is being retained.

Your Privacy Rights and Choices

Depending on where you reside, you may have certain rights regarding your personal information.

These rights may include:

Right to Access or Know

You may have the right to request information about the personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format or request that it be transferred to another party where applicable.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of certain processing involving:

• Sale of personal information
• Sharing of personal information
• Targeted or personalized advertising

Where required or supported, these choices may be available through privacy controls provided on our website or through Shopify’s privacy tools.

If you visit our website with a recognized Global Privacy Control signal enabled, applicable opt-out requests may be processed in accordance with applicable law and the privacy technologies supported by our website and Shopify.

Global Privacy Control information is available at:

https://globalprivacycontrol.org/

Except where otherwise required by law, we may not respond to other browser-based “Do Not Track” signals.

Marketing Communication Preferences

If you receive promotional email communications from us, you may unsubscribe at any time using the unsubscribe link included in those communications.

Even if you opt out of promotional communications, we may continue to send non-promotional communications relating to:

• Orders
• Shipping
• Returns
• Exchanges
• Claims
• Customer accounts
• Security
• Customer-service requests

Exercising Your Privacy Rights

You may exercise applicable privacy rights through available privacy controls on our website or by contacting us using the information listed below.

We will not discriminate against you for exercising privacy rights provided by applicable law.

We may take reasonable steps to verify your identity before fulfilling certain requests.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require reasonable proof that the agent has authority to act for you and may require you to verify your identity directly with us.

We will respond to valid requests within the time required by applicable law.

For information about privacy rights relating directly to information processed by Shopify, you may also review Shopify’s privacy information at:

Shopify Privacy 

Complaints and Appeals

If you have a complaint or concern regarding our processing of your personal information, please contact us using the information below.

Depending on where you reside and applicable law, you may also have the right to appeal a decision concerning a privacy request or file a complaint with an appropriate privacy or data-protection authority.

International Transfers

Personal information may be transferred, stored, or processed in countries outside the country in which you reside.

Where required by applicable law, appropriate legal safeguards may be used in connection with international transfers of personal information.

For transfers subject to European Economic Area, United Kingdom, or similar international data-protection requirements, recognized legal transfer mechanisms may be used where required, including applicable standard contractual clauses or transfers to jurisdictions recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Our Services
• Technology
• Third-party providers
• Operational requirements
• Legal or regulatory requirements

When this Privacy Policy is updated, we will post the revised version on our website and update the “Last updated” date above.

Additional notice will be provided when required by applicable law.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise an applicable privacy right, please contact us at:

Email: support@thedcdesigns.store