Return & Exchange Policy
Return & Exchange Policy
At DCDesigns, we want you to shop with confidence. Because our store offers both Curated Fashion and DCDesigns Statement Apparel, our return and exchange policy varies depending on the type of product you purchase. We’ve designed the process to be as simple and transparent as possible, and our team is always here to help if you have any questions.
Curated Fashion Collection
Our Curated Fashion Collection is fulfilled by one of our trusted fulfillment partners and is eligible for a 30-day return and exchange period on qualifying items.
Eligible Returns & Exchanges
You may return or exchange eligible items within 30 days of delivery, provided they meet the following conditions:
- Items must be new, unworn, unwashed, and unused.
- Original tags must still be attached.
- Items must be returned in the original clear garment bag with the SKU sticker intact.
- All original packaging must be included.
Once your returned item(s) are received and inspected, your return or exchange will be processed within 5–7 business days. While this is our standard processing timeframe, we always strive to complete requests as quickly as possible.
After your return or exchange has been processed, you’ll receive an email confirmation with an update on your request.
Split Package Orders
If your order ships in multiple packages, the 30-day return and exchange window begins after the final package has been delivered.
Return Authorization
DCDesigns partners with Redo to provide a streamlined returns and exchanges experience for eligible orders. When you use our Returns & Exchanges Portal, you’ll be directed to a secure return portal powered by Redo, where you can submit your request and follow the applicable return or exchange instructions.
Please complete the return or exchange process through the portal before sending any merchandise back. Returns or exchanges sent without prior authorization may experience delays or may not be accepted.
If you experience any issues with the portal or need additional assistance, please contact our customer support team at support@thedcdesigns.store.
Non-Returnable Items
For health, hygiene, and product integrity reasons, the following items cannot be returned or exchanged:
- Intimates and lingerie
- Worn clothing
- Clothing returned without original tags
Exchanges
We’re happy to offer direct exchanges for eligible items within 30 days of delivery, provided the merchandise meets all of our return qualifications.
If you’d like to exchange an eligible item for a different size or color, please begin your request through our Returns & Exchanges Portal:
If you need assistance with the exchange process, please contact our customer support team at support@thedcdesigns.store.
Restocking Fee
To help us maintain the quality of our inventory, returned merchandise that does not meet our return requirements may be subject to a 20% restocking fee, which will be deducted from your refund.
This includes, but is not limited to:
- Worn or used clothing
- Clothing returned without original tags
- Items returned without the original clear garment bag
- Missing SKU sticker
- Missing original packaging
- Items that otherwise do not meet our return eligibility requirements
DCDesigns Statement Apparel (Made-to-Order)
Our DCDesigns Statement Apparel collection is created especially for you after your order is placed. Because each piece is made-to-order, we are unable to accept returns or exchanges for these items.
This includes requests due to:
- Ordering the wrong size
- Change of mind
- Personal preference
- Buyer’s remorse
We encourage all customers to carefully review sizing charts, product descriptions, available colors, and order details before completing their purchase.
Damaged, Defective, or Lost Orders
Although returns and exchanges are not available for made-to-order apparel, your satisfaction is still extremely important to us.
If your order arrives damaged or defective, please contact us at support@thedcdesigns.store within 7 days of delivery.
If your package is lost during transit, please contact us at support@thedcdesigns.store within 7 days after the expected delivery date.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the damaged or defective item, if applicable
We’ll work directly with our print partner to resolve the issue as quickly as possible. If your claim is approved, an appropriate replacement or refund will be provided.
Shipping Protection & Return Coverage
To give you additional peace of mind when shopping with us, we offer optional protection services during checkout.
Return Coverage
Customers may purchase Return Coverage during checkout for a small fixed fee. This optional service helps simplify the return process for eligible items in our Curated Fashion Collection.
Free Package Protection
We also provide Free Package Protection for every order.
If your package is lost, damaged, or stolen during transit, we’ll work with you to file a claim and help resolve the issue as quickly as possible.
Need Assistance?
We understand that returns and exchanges can sometimes feel overwhelming, and we’re committed to making the process as simple, transparent, and stress-free as possible.
If you have any questions before placing your order or need assistance after your purchase, please don’t hesitate to contact us at support@thedcdesigns.store. Our customer support team is always happy to help and will do everything we can to ensure you have a positive shopping experience.
Thank you for choosing DCDesigns. We truly appreciate your support and the opportunity to be part of your wardrobe. Your satisfaction means everything to us, and we’re committed to providing quality products, exceptional customer service, and a shopping experience you can feel confident about.